Refund policy

Golden Haven™ Refund Policy

At Golden Haven™, we care deeply about your experience and the quality of our products. This policy ensures clarity and fairness for both you and our team.

14-Day Refund Window (Eligibility Applies)

You may request a refund within 14 days of placing your order, only if your item is faulty, damaged, or defective.

We do not accept returns or refunds for:

  • Fabric feel or texture preference

  • Color or appearance differences caused by lighting or screens

  • Personal preference or “not what I expected” reasons

  • Minor aesthetic variations (normal for textile products)

  • Fit concerns such as “too big,” “too small,” or “not the fit I wanted”

Only defective items qualify for a refund under the 14-day window.

Fit & Sizing Policy (Important)

Our Sherpa Hoods are designed to be one-size-fits-most with a naturally relaxed, oversized winter fit.

Because fit is subjective and may vary based on personal preference,
we do not offer refunds or returns based on fit, sizing, or how the item looks when worn.

This includes:

  • “Too loose” or “too snug”

  • “Doesn’t look how I expected”

  • “Doesn’t fit my face/head the way I wanted”

Fit-related concerns are not considered defects and are not eligible for refund.

Return Shipping Responsibility

For non-defective returns (if approved):
Customers are responsible for return shipping costs.

For faulty, damaged, or defective items:
Golden Haven™ will provide a prepaid return label or reimburse reasonable return shipping costs.

How to Start a Return

Email our support team at Shopgoldenhaven@gmail.com with:

  • Your full name

  • Order number

  • Clear photos or video showing the defect

  • A brief description of the issue

Our team will review your claim and provide instructions if your item qualifies.

Exchanges

We do not offer direct exchanges.
If you would like a different color or style, please place a new order once your refund (if approved) has been processed.

Refund Process Timeline

Once your return is received and approved, your refund will be issued within 3–5 business days.

Please note:

  • Your bank or payment provider may require additional time to post the refund.

  • Processing times are outside of Golden Haven’s control.

Minor Variations / Non-Defects

Our soft, plush fabrics naturally have slight variations in:

  • Colour tone

  • Texture or softness

  • Pattern consistency

  • Sewing or fabric placement

These are normal characteristics of textile production and do not qualify as defects.

Non-Returnable Items

We cannot accept returns for:

  • Worn or washed products

  • Items without original packaging

  • Gift cards

  • Final sale or clearance items

Need Help?

If you have any questions, our team is here to help.
📧 Shopgoldenhaven@gmail.com